Don’t forget - iPhone USB Power Adapter Exchange Program.

Apple has determined that, in rare cases, the Apple 5W European USB power adapter may overheat and pose a safety risk. This adapter came with iPhone 3GS, iPhone 4 and iPhone 4S models shipped from October 2009 to September 2012 in the countries listed below. It was also sold as a standalone accessory.

Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange every affected power adapter for a new, redesigned adapter, free of charge. We encourage customers to exchange any affected adapter for a new one as soon as possible using the exchange process below.

Look at the label between the prongs on your adapter and compare it to the images outlined in red below. The model number and the color of the letters “CE” are the ways to identify an affected adapter.

An affected adapter features Model A1300 and the letters “CE” in solid gray. If you have an affected adapter, discontinue use and exchange it for a new one. You can charge your iPhone by connecting it via a USB cable to your computer until you receive a replacement adapter.

A redesigned adapter features Model A1400 and the letters “CE” outlined in gray. You do not need to exchange your adapter.

The Exchange Process

Bring the affected adapter(s) to an Apple Retail Store or a participating Apple Authorized Service Provider. We will need to verify your iPhone serial number as part of the exchange process so please bring your iPhone with you.

The affected power adapter will be disposed of in an environmentally friendly way.

Country List:

Albania
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Egypt
Finland
France
Germany
Greece
Hungary
India
Indonesia
Israel
Italy
Latvia
Lithuania
Luxembourg
Macedonia
Moldova
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
Vietnam

P.S.: Other Apple 5W USB power adapters are not part of this program.

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